Privacy Policy

KickHive ("we", "us", or "our") is a sneaker collection management platform operated from Australia. This Privacy Policy explains how we collect, use, store, and share your personal information when you use the KickHive app and website (the "Service").

We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using KickHive, you agree to the collection and use of information as described in this policy.

Information you provide directly:

• Account information: name, email address, username, date of birth (optional)
• Profile information: location, sneaker preferences, brand preferences
• Collection data: sneaker entries, purchase prices, condition grades, personal notes
• Want list entries and price targets
• Payment information (processed securely by Stripe — we do not store card details)

Information collected automatically:

• Device type, operating system, and browser information
• IP address and general location
• Usage data: pages viewed, features used, session duration
• App performance and error logs

Information from third parties:

• Market pricing data from StockX, GOAT, and eBay (publicly available)
• Sneaker product data from KicksDB

We use your personal information to:

• Create and manage your account
• Provide the core Service features (collection tracking, market valuations, want list)
• Process subscription payments and manage billing
• Send transactional emails (account verification, password reset, subscription receipts)
• Send service announcements and product updates (you may opt out)
• Improve and develop the Service
• Detect and prevent fraud and abuse
• Comply with legal obligations

Service providers: We share data with trusted third-party providers necessary to operate the Service:

• base44 — application infrastructure and database hosting
• Stripe — payment processing
• Brevo — transactional email delivery
• OpenAI — AI-powered features (shoe identification, caption generation)
• Cloudflare — content delivery and DDoS protection
• Buffer — social media scheduling for KickHive's own posts

Public profile: If you choose to make your collection or profile public, that information is visible to anyone with the link.

Legal disclosure: We may disclose your information if required by law, court order, or to protect the rights and safety of KickHive and its users.

We do not sell your personal information to third parties.

Your data is stored on servers hosted by base44 and may be located in Australia or overseas. We implement industry-standard security measures including encryption in transit (HTTPS/TLS) and access controls to protect your data.

While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your KickHive account.

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal or accounting purposes.

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of direct marketing communications
• Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, contact us at kickhiveapp@gmail.com.

KickHive uses cookies and similar technologies to maintain your session, remember your preferences, and analyse usage. These include:

• Essential cookies: required for the app to function (session management, authentication)
• Analytics: anonymous usage data to help us improve the Service

You can control cookie settings through your browser, but disabling essential cookies may affect the functionality of the Service.

KickHive is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

KickHive is operated from Australia. If you access the Service from outside Australia, your information may be transferred to and processed in Australia or other countries where our service providers operate. By using KickHive, you consent to this transfer.

The Service may contain links to third-party websites, including StockX, GOAT, and eBay. We are not responsible for the privacy practices of these sites. We encourage you to review their respective privacy policies.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice in the app. Your continued use of the Service after any changes constitutes your acceptance of the new policy.

If you believe we have breached your privacy rights, please contact us first at kickhiveapp@gmail.com. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

For any privacy-related questions or requests, contact us at:

kickhiveapp@gmail.com